Store Policies

Shipping times may take 1 to 3 business days

(exception: back orders, wood dog crates, and out of stock items).

Higher fees will apply for faster Express Overnight Shipping.

Express Shipping means guaranteed 1 to 3 business days after the date your order was placed and acceptance of payment. Certain products can not be upgraded to express shipping.

Express Shipping is working business days only and does not include weekends or holidays.

**Note** If you need to change your order to Express Delivery, please email us with the items you wish to upgrade. Higher Shipping fees will be applied to this faster service, if it is available for the items you wish to purchase or purchased. Certain items may not be able to upgrade to Express Delivery.

Special Orders may take up to 3 - 4 weeks for delivery.

Wood Dog Crates may take up to 4 - 6 weeks for delivery. 

An email notice will be sent confirming a tracking number and stated delivery date.

RETURNS:

It is very important to us that you be happy with your order. Your satisfaction is our main priority!

5 Day Money Back Guarantee:

K&H Manufacturing products have a 5 day return policy from date received by the customer. To receive credit on the return, K&H products must be returned as resellable in orginial packaging.

30 Day Money Back Guarantee:

TerryRidgeFarms.com honors the dissatisfied case with other products on this website. You may return the product within 30 days for a full refund of the purchase price. Shipping charges are not refundable. Items displaying excessive wear may not be eligible for a refund. Dog Fence wire that has been removed from the spool and or placed in the ground and flags that are rusted or have been used are examples of items displaying excessive wear. In addition, if your order was shipped free of charge, you are responsible for the shipping charges for the return. This will apply only to orders where a customer "changed their mind" or if cancellation of an order takes place after the order has shipped.  If an item is defective and you have contacted us for assistance, your shipping charges may be refundable. Email our Custmer Service to receive additional information or questions concerning warranty products on this website.

60 Day Money Back Guarantee:

All PetSafe products have a manufacturer 60 Day Money Back Guarantee from the date of purchase. PetSafe products must be returned in orginial packaging to verify purchased from an Authorized Retailer like TerryRidgeFarms, LLC. and TerryRidgeFarms.com

Special Handling of Undeliverable Packages - Refused packages returned by consignee:

All packages purchased on this website that are refused by the consignee or which can not be delivered due to any other cause beyond FedEx, UPS, or USPS control, will be returned to the shipper at the consignee's expense. This expense will be taken off the refund price and or returned merchandize.

We are not responsible for lost packages although we will do everything possible to recover the lost caused by FedEx, UPS or USPS.

If you need to return an item:

Please conform to our return policy instructions. PLEASE DO NOT MAIL THE MERCHANDISE BACK TO US or ANY OF OUR SUPPLIERS until you get the Return Authorization paperwork or an email message from us to include with the return package. Doing so may significantly delay your refund.

Upon receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same resalable (unused) condition with original packaging, UPC labeling, and hardware, excluding any shipping/handling/insurance costs.

Certain items will require a 15% restocking fee after 30 days from date of purchase.

Refunds may take up to 7 - 10 business days to credit to your account.

In the rare event that we should ship the wrong merchandise, please contact us ASAP and we will expedite shipment of the correct item(s). In this situation, TerryRidgeFarms.com will accept all shipping costs.

Custom or Personalized items are non returnable as we are unable to resell these products which are etched with your personal name and or other custom specification.

Notice: A partial and or full refund will be issued to the method used to purchase products on this website. Example: If a credit card was used then the refund will be issued to method of payment on the invoice.

ORDER CHANGES AND CANCELLATIONS:

There will be a $25.00 processing fee for all orders cancelled after a 24 hour period and before order shipment. Refund will only apply to the product total. No fee will apply if cancelled within a 24 hour period. Once your order has been placed, and you have received your electronic confirmation email, we cannot make changes to the invoice. If additional items are needed, you will need to place another order. All items canl be shipped together or separate.

There will be a $100.00 processing fee for all wood dog crate orders cancelled after 7 days of order placement and before order shipment. If your order has already shipped, shipping fees will be applied to the cancelled order.

If you need to return the product(s) please follow the return procedures listed above

We may cancel your order during our processing time frame and before shipment to you. This may occur for several reasons outside our control. For example, if an item ordered is out of stock, the complete order may be cancelled to allow for a faster reordering by you. If your payment was declined or returned NSF, this would also cause a cancellation of your order. If an order is unable to meet a delivery deadline, it may also be cancelled. Despite any initial acceptance of your order, we reserve the right to cancel any order at any time with a full refund given to you for any amount otherwise paid and without further compensation or any liability from TerryRidgFarms to you. If we have to cancel your order for any of the reasons noted above or otherwise, we will notify you by email.