Store Policies

ORDER PROCESSING:

After submitting an order, you will receive a computer-generated email confirmation that your order was placed. If you are paying by credit card, you will receive another email with confirmation of the transaction.

Your order will be shipped same day or within 1 to 2 working business days after receipt of cleared payment (exception: back orders and out of stock items).

Due to higher/lower fuel prices imposed by our carriers, shipping charges are subject to change at any time. Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you - the customer. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may take longer and items ordered together may not arrive in the same box. Shipping will be added to your total at time of checkout. Shipping charges are NOT included in the price listed for each item. Items marked with (OS) or specifically indicated as OVERSIZED will require higher shipping fees. Higher fees will apply for FedEx and UPS Express shipping.

Once you submit an order online to us, you cannot change the order due to our automated online processing system. Orders may or may not be charged the total cost at time of confirmation with the credit card issuer. Charges may not show up on your issuing bank statement for up to 5 business days. We have many suppliers for our products. Your order may arrive in two separate packages. There is no additional fee for the split in order shipment.

While we pride ourselves on the accuracy of our inventories, from time to time errors do occur and inaccurate inventory quantities are shown on the site. When this happens, we will make every effort to quickly remedy the problem. However, order lead times can be as long as 14 days so we are limited to the action we can take in certain circumstances. In the event that an item is out of stock or no longer available, you will be notified via email and every effort will be made to gain your satisfaction.

FREE SHIPPING:

TerryRidgeFarms offers FedEx, UPS or USPS free ground shipping. To qualify, your order must ship to an address in the Continental 48 United States and must be over $75.00 in total purchase price. Alaska and Hawaii addresses may qualify for the free ground shipping promotion - Email us for more information and the complete details.

Promotion Code: 55010

Place promotional code in the promotion white box located on the step 1 checkout page. No other shipping options qualify for the FedEx, UPS or USPS free ground shipping promotion. Some of our product(s) being OVERSIZED may not qualify for the free shipping promotion.  

SHIPPING:

All pet supply orders are shipped the same day if the order was received and payment credited by 12pm CDT. Some items may not ship same due to product demand availability or demanding times of the year. All Wrought Iron orders are shipped the next day after order received and payment credited unless order was received and payment credited by 7am CDT. Shipping charges are based on the weight of the item(s) ordered, shipping method selected and delivery destination. Your shipping charges are downloaded directly from FedEx, UPS and USPS at the time you place your order to assure accuracy. If a customer provides us with an incorrect shipping address and we are assessed additional charges by a carrier, we reserve the right to charge the customer's credit card for the additional charges.

SHIPPING TIMES:

Shipping times may take 1 to 3 business days (exception: back orders and out of stock items). Shipping is working business days only and does not include weekends or holidays. We use FedEx and UPS ground service. An email notice is sent to the email on record with all our shipments, confirming a tracking number and a stated delivery date.

Note: Certain items may not be eligeable in upgrading to express delivery. If you need to change your order to express delivery, please Email us with the items you wish to upgrade. Higher shipping fees will apply to a faster delivery service if it is available for the items you wish to purchase or have purchased. Special Orders may take up to 2 - 3 weeks for shipment.

RETURNS:

It is very important to us that you be happy with your order. Your satisfaction is our main priority although there may be some restrictions from certain manufactures of products sold on this website. Please see below.

5 Day Money Back Guarantee:  K&H Manufacturing products have a 5 day return policy from date received by the customer. To receive credit on the return, K&H products must be returned as resellable in orginial packaging and not have been used. K&H warranties are honored with a replacement for defective product.

30 Day Money Back Guarantee:  TerryRidgeFarms.com honors the dissatisfied case with all other products on this website. You may return the product within 30 days for a full refund of the purchase price. Shipping charges are not refundable. Items displaying excessive wear may not be eligible for a refund. In addition, if your order was shipped free of charge, you are responsible for the shipping charges for the return. If an item is defective and you have contacted us for assistance, your shipping charges may or may not be refundable. Email our Custmer Service to receive additional information or questions concerning warranty products offered on this website.

60 Day Money Back Guarantee:  All Radio Systems Corp (RSC) products - Innotek, PetSafe, and SportDOG -  have a manufacturer 60 Day Money Back Guarantee from the date of purchase. RSC products must be returned in orginial packaging to verify the product was purchased from an Authorized Retailer like TerryRidgeFarms.com.

Special Handling of Undeliverable Packages - Refused packages returned by consignee:

All packages purchased on this website that are refused by the consignee or which can not be delivered due to any other cause beyond FedEx, UPS, or USPS control, will be returned to the shipper at the consignee's expense. This expense will be taken off the refund price and or returned merchandize.

Return Policy Instructions:

Please do not mail the merchandise back to us or any of our suppliers until you get the Return Authorization paperwork or an email message from us to include with the return package. Doing so may significantly delay your refund.

Upon receipt and inspection of the returned item(s), we will issue a refund for the set item(s) if returned in the same resalable (unused) condition with original packaging, UPC labeling, and hardware, excluding any shipping/handling/insurance costs.

Certain items will require a 15% restocking fee after 30 days from date of purchase. Refunds may take up to 7 - 10 business days to credit to your account.

In the rare event that we should ship the wrong merchandise, please contact us ASAP and we will expedite shipment of the correct item(s). In this situation, TerryRidgeFarms.com will accept all shipping costs.

Custom or Personalized items are non returnable as we are unable to resell these products which are etched with your personal name and or other custom specification.

Notice: A partial and or full refund will be issued to the method used to purchase products on this website. Example: If a credit card was used then the refund will be issued to method of payment on the invoice.

ORDER CHANGES AND CANCELLATIONS:

There will be a $25.00 processing fee for all orders cancelled after a 24 hour period and before order shipment. Refund will only apply to the product total. No fee will apply if cancelled within a 24 hour period. Once your order has been placed, and you have received your electronic confirmation email, we cannot make changes to the invoice after a 24 hour period. If additional items are needed, you will need to place another order. All items can be shipped together or separate packages.

Notice: A partial and or full refund will be issued to the method used to purchase products on this website. Example: If a credit card was used then the refund will be issued to method of payment on the invoice.

DAMAGES:

All our suppliers take extra precautions to pack your orders to prevent damage and breakage. All items are shipped insured. If, despite their efforts, your order does arrive damaged, then please hold onto the package and damaged merchandise (for potential inspection) and email us right away for instructions.

Damaged shipments due to shipping need to be claimed with the carrier: UPS, FedEx, or USPS.  The carrier will notify us or our suppliers upon their inspection of the damaged merchandize.

Please DO NOT return the damaged merchandise to us or to any of our suppliers until you have notified us of the damage. If necessary, include paperwork with the damaged item(s) you are returning.

SALES TAX:

Federal law requires that all Minnesota residents be charged 6.87% sales tax.

TYPOGRAPHICAL ERRORS:

We make every attempt to ensure that the information provided on TerryRidgeFarms.com website is accurate and correct, but occasionally an error goes unnoticed. If you find an error on our website, please report it to us so that we can correct it immediately.

In the event a TerryRidgeFarms.com product is listed at an incorrect price due to typographical error in the Description and or Title of products or in the pricing information, TerryRidgeFarms shall have the right to refuse or cancel any orders placed at the incorrect price. TerryRidgeFarms shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall issue a credit to your credit card account in the amount of the incorrect price.

POLICIES AND CONDITIONS MAY CHANGE:

TerryRidgeFarms, LLC. and TerryRidgeFarms.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our website either in the present or the past.