Customer Service
Our service goal is providing our customers the best customer service! Check with us via email for product availability if you don't see or can not find a particular product. We at TerryRidgeFarms are consistantly adding quality new products to our existing name brands as well as other high end products and name brands.
TerryRidgeFarms.com offers confirmation of orders, on-time shipments, and the willingness to go the extra mile for our customers is what sets us apart from the competition. Our extensive network of vendors keep our customers from wasting valuable time waiting on product or searching the internet for quality pet products as well as home decor wrought iron.
SECURE SHOPPING:All orders on the TerryRidgeFarms.com website are encrypted by one of the most secure systems available online - GeoTrust Global CA. Your browser will go into secure mode when you access the shopping cart and before you enter any personal or payment details. You can check this by looking for either the yellow locked padlock or a key icon at the top or bottom of the browser screen. If you scroll over or click the padlock you can see that you are connecting in encrypted form with a high-grade encyrption certificate (AES-256 256 bit). No credit card, debit card or any banking account details are stored once the order has been processed.
AUTHORIZED RETAILER: TerryRidgeFarms.com is an Authorized Retailer of PetSafe, SportDOG, Kurgo, West Paw Design, K&H, Avery Sporting Dog, Freedom Pet Pass, Tri-Tronics, DT Systems, Dogtra, Lucky Mascot, Village Wrought Iron, GunDogHouseDoor, Perimeter Technology, and many other manufacturers with high end quality products. Why is this important? Knowing that purchasing products from an Authorized Retailer provides you with a full product warranty coverage and customer support from the manufacturer as well as TerryRidgeFarms.com
TerryRidgeFarms,LLC. and TerryRidgeFarms.com Contact Us via email: admin@terryridgefarms.com Customer Service: 907-952-3054 Customer Service Text Message: 907-952-3054 Monday-Friday: 9am-6pm CST Track your shipment via FedEx Ground Track your shipment via UPS Ground FREE SHIPPING: TerryRidgeFarms offers FedEx Ground, UPS Ground or USPS free shipping. To qualify, your order must ship to an address in the Continental 48 United States and must be over $75.00 in total purchase price. Alaska and Hawaii addresses may qualify for the free ground shipping promotion - Email us for complete details. Promotion Code: 55010 Place the promotional code in the promotion white box located on the step 1 checkout page. No other shipping options qualify for the FedEx Ground, UPS Ground or USPS free shipping promotion. Some of our product(s) being OVERSIZED may not qualify for the free shipping promotion.  
Updated: Febuary 2012
To obtain the status of an order, enter the confirmation number and click Go!.
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